An Open Letter to Clients

I am writing to you all to discuss the outbreak of the novel coronavirus (COVID-19) that is continuing to spread in the United States.  First and foremost, I (Emma) care about the mental and physical health of all of my clients. I understand that you might be feeling more anxious about this illness than ever before. I would like you to know that CFC is committed to supporting you, and our community, during this time. 

As such, I am taking the necessary steps to protect you and your family from the COVID-19 virus. Your sessions are now offered via a secure telehealth platform. Telehealth services are an alternative way for clinicians to continue meeting with clients outside of the traditional face to face approach. Doxy.Me is a leading tool for video sessions and is HIPAA compliant. In order to use this program, your computer must have a microphone and webcam (either built in or external) OR you can use a phone or tablet. 

As of March 16th, 2020, Maryville city schools are closed from 03/20 – 03/31. That means that we will begin the process of switching to the telehealth platform starting 3/23/20. When Maryville city schools re-open, we can resume face to face sessions. I understand that some of you prefer to do your therapy in person. If this is the case, please let me (Emma) know. In person sessions will be available for some cases, just as long as you do not have any symptoms of illness and are not at high risk.

Going forward, please practice regular hand washing and cover your mouth when coughing during sessions. Do not come to the office if you are sick or have symptoms such as a dry cough, fatigue, or muscle aches. There will be no charged cancellation fees due to illness. 

Please reach out to me with any questions or concerns. For now, we’ll keep calm and carry on to the best of our abilities. My hope is that we will be back to normal soon, but in the meantime, we will make the best of our resources and stay connected!

Best Regards,

Emma Poole, MFTI


UPDATE: Maryville City Schools have announced that they will be extending the closing until April 6th, 2020. CFC will stay closed until MCS reopens.

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